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Words, explained

Every trade has words it never explains, and this one has more than most. Here they are in plain English — no definition that needs another definition to make sense of it.

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6 words in Measuring things.

C

Click-through rate #

Measuring things
Also called: CTR

Of everybody who saw it, the share who clicked it.

A hundred people see your banner, three click it, that is a 3% click-through rate. It is how you compare two things fairly: a headline that gets twice the clicks from the same number of viewers is simply better, and no amount of liking the other one changes that.

Conversion #

Measuring things

Somebody did the thing you wanted them to do.

It does not always mean a sale. On an opt-in page a conversion is an email address. On a sales page it is a purchase. Always ask what somebody means by it when they quote you a number, because "20% conversion" is extraordinary for a sale and ordinary for an opt-in.

I

Impression #

Measuring things

One showing of your advert to one person.

Not a click and not a visit - just the fact that it was displayed. Useful mainly as the bottom half of a click-through rate. A thousand impressions means nothing on its own; a thousand impressions and forty clicks tells you something.

O

Open rate #

Measuring things

The share of people who opened your email.

Driven almost entirely by two things: whether they recognise your name, and whether the subject line made them curious. It has become a rougher measure than it used to be, because some mail apps now open images automatically and register an open that never happened. Watch the trend rather than the exact number.

T

U

Unique visitor #

Measuring things

One person, counted once, no matter how many times they come back today.

Worth checking which number somebody is quoting you. A page with 1,000 views and 200 unique visitors is a page 200 people looked at five times, which is a different story from 1,000 people glancing once.

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